Questback Group AS reported strong figures for their fourth quarter and the full year 2021. Annual Recurring Revenue (ARR) grew with positive figures for the second quarter in a row and the company reported double-digit growth in their new customer sales and improved net retention rate. EBITDA margin remains strong at 41% for 2021, despite investments in growth.
Growth in new customer sales and expansion of 12 % q/q in Q4 2021 vs Q4 2020, and 23 % for the full year 2021. Net Retention Rate, reflecting Questback’s ability to both retain and grow existing customer base, was 96 % (99%) in Q4, and increased to 95% (92 %) for full the year 2021. Strong EBITDA margin, despite investments in growth, with a margin of 15 % in Q4 2021, and 41% margin for the full year 2021.
Questback CEO, Saeid Mirzaie comments; “Our growth journey towards becoming the #1 provider for Experience Management (XM) solutions for SMEs is evident in the figures for the whole year, as well as in our ambitions for the future. Every quarter of 2021 we demonstrated improvements in the key performance drivers of our underlying business. Moreover, we met the expectations on our financial performance set in the beginning of the year. During 2021 we put in place a solid foundation to continue to build upon. With a strong focus on execution and creating value for our customers, I believe we are entering the new year with great momentum and the key drivers for sustainable growth in place.”
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