Questback has won "Most Innovative Deployment of Technology" at the annual HR Excellence awards.
http://www.hrexcellenceawards.com/
The award was for Questback’s own internal use of its always-on, continuous feedback platform. This harnesses innovation from across Questback, mobilising staff to contribute their ideas to drive the business forward.
Employees simply log in, select a topic and can then rate how they believe the company is performing in that area and also suggest improvements and comments. These are automatically routed to the Chief Feedback Team, where they are followed up and responded to. More than 3,800 dialogues took place in the first six months alone – an average of over 12 per employee.
Of these 10-15% have resulted in immediate changes. Questback’s enterprise software revenues grew by 40% in 2015, and investment in research and development increased by 50%, as ideas contributed were turned into innovative new products and technology features. In the UK alone, sales grew by 21%.
“Our success at the HR Excellence Awards demonstrates how feedback can transform every business,” said Frank Mollerop, CEO, Questback. “If a company of 300 people can produce 3,800 dialogues in just six months and drive innovation, just imagine the effects on a much larger organisation – this has the potential to completely change how such businesses listen to, engage with and mobilise staff, dramatically improving their business performance for the long term.”
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